Canny is an AI-driven feedback management platform that converts customer insights into strategic product enhancements.

Canny is a cutting-edge AI-powered feedback management system designed to transform how businesses process customer insights. Tailored for product teams and customer success professionals, it offers a systematic approach to gathering, evaluating, and acting on customer feedback. The platform includes user-friendly feedback boards where customers can propose ideas, vote on suggestions, and participate in discussions. Canny's AI algorithms automatically sort and rank feedback based on factors such as popularity, feasibility, and potential impact. Teams can monitor the progress of each suggestion via customizable workflows, ranging from 'Under Review' to 'Completed'. The platform supports seamless integration with popular tools like Slack, JIRA, and Intercom, ensuring smooth incorporation of customer insights into existing processes. Advanced analytics deliver actionable data through visual dashboards that display feedback trends, customer satisfaction metrics, and implementation status. Canny also automates updates to customers regarding their suggestions, promoting transparency and trust. With capabilities like sentiment analysis, duplicate detection, and impact scoring, Canny empowers businesses to make informed decisions that align with customer needs while optimizing resource allocation for maximum product impact.